FAQs

Tula Products

What are probiotics?

To us? Probiotics are ev-e-ry-thing.

Probiotics are the ultimate skin superfood - a powerful natural ingredient that helps balance your skin. (TULA actually means balance in Sanskrit!) 

Applying probiotics to your skin has been clinically proven to protect skin from moisture loss, help calm the look of inflammation and irritation, strengthen the skin’s barrier, and keep your skin microbiome balanced. 

Our founder, Dr. Roshini Raj, has been studying probiotics for over 15 years, and she saw probiotics as a breakthrough innovation in skincare and wellness, which is what led to the creation of TULA.

Probiotics are also great for your internal health too, for example by calming bloating and improving the natural balance of your digestive system. At TULA we believe what’s great for you on the inside is also healthy for your skin - that’s why probiotics and superfoods are in all of our products.

Are TULA products for me?

TULA is clean + effective skincare powered by probiotics + superfoods to help you feel confident in the skin you’re in.

We offer products formulated for optimal skin health that are great for all skin types, skin tones, and skin goals.

Ready to get your glow on? Click here to find the right products for you!

How can I get a personalized regimen?

Everyone's skin is unique—so we recommend taking our quick-n-easy Skin Quiz

The quiz will allow us to learn a bit more about you & provide personalized product recommendations based on your skin & lifestyle. 💙

Then, visit our Routines page to build a skincare routine designed specifically for you. 

Still have questions? Email us at help@tula.com & our expert support team can help find the best products for you.

Do you have any samples?

We don't have samples available, but we understand the importance of trying products before switching your routine! 

That's why we have a flexible (and free!) return policy. Take some time to give our products a try. 

Not in love? Just click here within 30 days of your order date to initiate a return, no hard feelings.

Pssst: Our on the go best sellers kit & travel-size section are a great place to start if you’re looking to sample some of our products! 💙

Is TULA Skincare clean?

Why choose between skincare that’s good for you and skincare that works? We formulate with ingredients that are healthy for your skin- probiotics, superfoods + powerful skincare actives that work. Our approach to clean formulation is simple: We look to research & clinical studies to determine which ingredients we do & don’t include in our products. We do not formulate with ingredients which have been clinically shown to be toxic, carcinogenic, harsh allergens or irritants that compromise the health of your skin. Our approach is based in science & 100% transparent - you can search on TULA.com by ingredient preferences and always see the full ingredient listing on each product page. We also do not test on animals & are certified cruelty-free. Feed your skin the good stuff.

Is TULA Skincare cruelty free?

We never have & never will test on animals. We’re proud to be certified cruelty-free by the People For The Ethical Treatment of Animals (PETA).

Will TULA work for my teenager?

We carefully select the best ingredients for our products to be gentle on your skin. However, with children & young teens, we recommend visiting a dermatologist first. 

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

Can I use TULA if I’m pregnant or nursing?

Many of our customers have enjoyed using TULA products through pregnancy & while nursing, but because everyone's experience can be quite different, visiting your doctor for a personal recommendation is the best course of action. 

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

I’m not sure what type of skin I have - can you help?

Oily? Sensitive? Dry? Not sure what your skin type is? We got you. 

We know it can be hard to figure out what products are best for you, so we took the guesswork out of the equation. All you need to do is take our Skin Quiz, & we’ll share product picks specifically for you & your skin. We know, we know, not all quizzes are fun - but we promise ours is.


Ready to glow? Click here to start our Skin Quiz!

In what order should I use my products?

We’re here to keep it simple. A general rule of thumb is:

  • Cleanser
  • Exfoliant
  • Toner
  • Serum
  • Moisturizer 


If you have additional products & aren’t sure when to use them in your routine, send us a message at help@tula.com & a member of our support team will help!

What if I have really sensitive skin?

We got you! Although many of our products are suitable for all skin types, we know how hard it can be to find products that are effective & do not irritate your skin.

Keeping this in mind, we developed products specifically for our glow getters who have sensitive skin. Our so gentle duo is a cleanser/moisturizer combo for sensitive skin. 

Developed to feed your skin the good stuff (probiotics, colloidal oatmeal, cucumber & ginger) & none of that other stuff (formulated without alcohol, fragrance, sulfates), it keeps skin feeling calm, cool & collected. Oh, & it’s hypoallergenic and vegan!

When is your next product launching? I can’t wait!

Spill the beans & take the fun out of it? Nice try! 


The best way to stay up to date with all things TULA is to make sure you’re subscribed to our newsletter & following us on Instagram. You’ll be the first to know about all the amazing things we’re working on for you!

How are TULA’s products tested?

Our probiotic ingredients and product formulas are tested by third party, independent laboratories to ensure they are safe, effective, and potent. We take our science seriously, and the results are real.


To learn more about our testing process, click here.

Will my product(s) melt/dry/freeze/expire?

Great question!

As part of our testing & development, we ensure all formulas remain efficacious in various temperatures & weather conditions.

This ensures that no matter what your package endures on its way to you, it arrives safe, sound & ready to use.

Each of our products will have a number followed by the letter ‘M’ printed on the component. This represents the number of months we suggest you use the product by after opening. 💙

Are TULA products vegan?

Although all TULA products are certified cruelty-free by PETA 🐰, not all of our formulas are vegan. 

To make it super-easy, we've included our vegan products below for you! 

🌱 dew your thing oil free gel cream

🌱 clear it up acne clearing + tone correcting gel

🌱 keep it clear acne foam cleanser

🌱 face filter blurring & moisturizing primer

🌱 super calm gentle milk cleanser​ 

🌱 super soothe calming moisturizing lotion​ 

🌱 glow & get it cooling & brightening eye balm

🌱 so polished exfoliating sugar scrub​  ​

We hope you decide to give our products a try, we think you'll love them! 💙

Are TULA products gluten-free?

We do not formulate with gluten, however, our manufacturers are not certified gluten-free. Because of this, there is a chance that the machinery may have come into contact with gluten or its derivatives. 

If you are especially sensitive to gluten, we recommend testing a small amount of the formula before applying to your full face.

Are TULA products non-comedogenic?

Although all of our products are clean & effective, only some have been tested and certified non-comedogenic.

We’ve included our non-comedogenic products below! 

dew your thing oil-free gel cream

keep it clear acne foam cleanser

face filter blurring & moisturizing primer

super soothe calming moisturizing lotion

super calm gentle milk cleanser

brighten up smoothing primer gel

Not sure what non-comedogenic means? These products are formulated specifically to not clog pores. #themoreyouknow

Where can I shop for TULA products in person?

Just can’t wait to get your hands on TULA? We know the feeling.

You can shop TULA at Ulta Beauty locations nationwide & select Nordstrom & Dermstore locations.
To find your closest Ulta location, click here.

Is TULA sold at Ulta?

We’re glad you asked! Yes, TULA is available at Ulta Beauty locations nationwide.

To find your closest Ulta location, click here


You can also buy TULA products online at Ulta.com, linked here.

Do you offer any wholesale discounts? Can I sell TULA products?

Unfortunately, at this time, we do not offer wholesale or professional accounts & hope you continue to enjoy TULA as a customer! 💙

My Order

I'm having trouble placing my order.

We're sorry to hear that & want to help get your order placed ASAP!

A few things to try:

  • Closing your browser & starting fresh.
  • Purchasing through an incognito window. 

If you continue to have trouble, email us at help@tula.com so a member of our support team can help. 💙

I'm having trouble with a promo code.

Everybody loves a good deal, right? 

As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer. 

Discount codes are not valid on previous orders, gift cards, auto-delivery items, routine builders & a few other promotional items. Other restrictions may apply. 

Please email help@tula.com if you're still having trouble. It’s helpful to include what’s in your cart in your message so that our team can provide you the most accurate information in their reply. 💙

Help! I need to cancel/edit my order.

Unfortunately, we cannot make changes to orders after they are placed, including editing the contents of an order, changing the shipping address, or cancelling it entirely. 

Please confirm all details, including shipping information & the contents of your order before completing it.

If you’ve already placed your order, you’re welcome to take advantage of our free returns policy once it arrives! 💙

How can I edit my auto-delivery order?

Can’t wait ‘til your next shipment for more TULA? We know the feeling.

To edit your auto-deliveries, simply login to your account & hit the ‘edit’ button. From there, you’ll have the option to change the frequency of your order, skip the next shipment, edit your shipping address or cancel/pause any active auto-deliveries. 

Have questions? Email us at help@tula.com.

Where does TULA ship?

TULA.com ships to all 50 United States & Puerto Rico. 

UK Glow Getters:

You can find select TULA products at Feelunqiue​!

Not in the US, Canada or UK?

Hi glowbe getters! 

Currently, TULA.com does not ship internationally, but we’re working on expanding our international experiences, so email us at help@tula.com to add your name to our waitlist & we’ll let you know when TULA is available in your area. We can’t wait to be a part of your skincare routine! 💙

There's something wrong with my order.

We’re sorry to hear about this! 

All of our orders are packed & shipped with love, but if there is something wrong with your order, please get in touch with our support team at help@tula.com & we’ll work to make it right. 💙

It’s helpful to send photos of the issues, so we can quickly assess the problem & determine the best next steps for you.

What payment methods do you accept?

TULA.com accepts all major credit cards, Afterpay, Apple Pay, PayPal & TULA e-gift cards. 

Psst, Apple Pay, Amazon Pay & PayPal will default to shipping to the address associated with that account, so be sure to double check your details before placing the order!

How can I use Afterpay for my TULA order?

Afterpay will appear as a payment option if your order is over $35.00 & does not contain items for auto-delivery.

To use Afterpay, select the ‘installments by Afterpay’ option at the payments page of the checkout flow. At checkout, you will be billed 1/4th of your order’s total, & will be billed every two weeks until all four payments have been processed. 


Have questions? Get in touch with us at help@tula.com.

Do you offer TULA Gift Cards?

Let us start by saying you give great gifts! 🎁

We offer TULA e-gift cards ranging in value from $25-$200. Simply purchase the gift card for the amount of your choosing & place your order. 

Shortly after we receive your order, you will receive an email with your unique code & redemption instructions. If you’re gifting this to someone else, just share the code with them! 

To redeem your gift card, simply enter the code provided to you in the promo code box at checkout. Once you add the code you will see the balance deducted from your order’s total.

Does TULA ship to Canada?

Canadian Glow Getters:

You can order TULA products from our retail partner Nordstrom, linked here.

We appreciate all of the love & continued support for TULA from our Canadian customers & will be sure to notify you once shipping from TULA.com has been restored. 💙

How can I edit my shipping address?

Unfortunately, we’re unable to make edits to shipping addresses once the order is confirmed. 

If your order is returned to us for any reason, we’ll make sure it finds its way to you. 💙

When will my order ship?

TULA.com shipping options:

  • USPS Standard Shipping (3-6 business days): $7.00 - free with orders $40.00+!
  • UPS Expedited Shipping (2-5 business days): $10.00
  • UPS Overnight Shipping (1 business day): $25.00

*all orders are subject to a 1-2 day processing period after being confirmed. 

**Shipments to Hawaii, Alaska & Puerto Rico may experience longer delivery times.

I’m having an issue tracking my order!

Having trouble following your order’s journey?

We’ll send you tracking information as soon as it’s available. From there, the status is updated by the carrier as it makes its way to you!

If your tracking number isn’t being updated or does not appear to be working at all, please get in touch with our support team at help@tula.com.

My tracking says my order was delivered, but I have not received the package.

We’re so sorry to hear about this & want to get your products in your hands asap!

We believe this to be the result of the USPS incorrectly marking packages as delivered based on the GPS of the truck’s route. Several other TULA customers have experienced similar issues & received their items in the following days.

If it has been more than 2 business days since you received the email, please get in touch with our support team at help@tula.com!

Returns

What is your return policy?

We stand behind our products & want you to love them as much as we do. That’s why we have a free returns policy. 

If for any reason you aren’t satisfied with your products, we will happily accept your return & issue a refund within 60 calendar days of the fulfillment date.* No hard feelings.

*In response to COVID-19, we've temporarily extended our return window to 60 days to allow additional time for you to safely return your items to our team.

To initiate a return, click here

**Refunds are not eligible on gift cards or free gifts.

How long does it take to process a return?

Our seamless self-return process takes between 7-14 days, start to finish. 

Returns take roughly 5 business days to travel to the return location, & 3-4 business days processing time. 

Once your return has been processed, you will receive an email confirming a refund has been processed. Refunds typically take 2-3 business days to post back in your account.

I’m having trouble initiating a return.

Oh, no! We’re sorry to hear about this.

Make sure to double-check you’re entering the email associated with your order & order ID correctly. 

If you’re still having trouble initiating a return, or are returning an item that’s part of a kit/auto-delivery items, please contact our team directly at help@tula.com so that we can assist you.

I no longer have the original packaging, can I still return?

You sure can! We gladly accept returns without original packaging.

What should I do if I received the wrong product?

Firstly, we’re sorry to hear about this. We want to make sure you get the products you ordered ASAP. 

Please get in touch with our support team at help@tula.com—we’ll take care of the rest!

Miscellaneous

Tell me about the auto-delivery program.

Auto-delivery = skincare on your schedule!

We make our auto-delivery program easy, hassle-free & full of amazing perks including:

Free shipping on every auto-delivery order!

Extra savings built-in, no code necessary! 

Free gifts with every order! 

You have full control over your account, so you can edit your auto-delivery frequency 

(every 1, 2, or 3 months) as needed & can cancel or pause at any time directly from your TULA account. 

So...what are you waiting for? Enroll today by selecting the ‘auto-delivery’ option on your favorite TULA products before adding to your cart. Your skin will thank you.

How do I become a TULA Ambassador?

Thanks for your interest in joining our community of TULA Ambassadors to spread the word about TULA!

Please click here to submit your information & social media profiles. Once submitted, we’ll review your application.

If there is an opportunity, a member of our team will contact you directly. 💙

How can I edit my auto-delivery?

Can’t wait ‘til your next shipment for more TULA? We know the feeling.

To edit your auto-deliveries, simply login to your account & hit the ‘edit’ button. From there, you’ll have the option to change the frequency of your order, skip the next shipment, edit your shipping address or cancel/pause any active auto-deliveries. 

Have questions? Email us at help@tula.com.

How do I update my credit card for auto-deliveries?

Need to update your card? No problem. 

To update payment information, log in to your TULA account & select ‘Auto-Deliver Billing’. 

From there you’ll have the option to update the card on file & the billing address for your auto-deliveries. After updating, you’ll see the new card or billing address listed on your account page. 

Have more questions? Email us at help@tula.com.

Can't find what you need? Email us anytime at help@tula.com.